Terms & Conditions
This website is operated by Swiss Premium Cosmetics AG. Throughout the site, the terms “we”, “us” and “our” refer to Swiss Premium Cosmetics AG. Swiss Premium Cosmetics AG offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. When we refer to “you” or “you’re”, we mean you: the person who purchases products from our website.
Our store is hosted on Woocommerce. You provide us with the online e-commerce platform that allows us to sell you our products and services.
1. ONLINE STORE CONDITIONS
You may not use our products for any illegal or unauthorized purpose, and you may not violate any laws in your jurisdiction (including, but not limited to, copyright laws) when using the Service.
You must not transmit viruses or code of a destructive nature.
Violation or breach of any of the Terms will result in immediate termination of the Order Process or your Services.
2. GENERAL CONDITIONS
We reserve the right to refuse service at any time and for any reason.
Credit card information is always encrypted when transmitted over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our products or service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission. .
3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information provided on this website is not accurate, complete or current. The material on this website is for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this website is at your own risk.
We reserve the right to change our prices at any time and without prior notice. However, such changes will not affect orders accepted prior to the effective date of such changes, subject to availability of the items ordered.
The price of the goods you order, depending on the place of your purchase, will be displayed on the website before you confirm your order.
In some countries, additional local import charges and/or customs duties apply as products are shipped DDU (Delivery Duty Unpaid).
As the recipient, you are responsible for all import duties, customs fees, and local sales taxes imposed by the country to which we ship your order; payment of these fees is necessary to clear your order from customs upon arrival. We cannot tell you the amount because these charges are not controlled or executed by us, they are government charges and the person making the purchase is responsible for these charges on each transaction.
We have made every effort to represent the colors and images of our products that appear in the store as accurately as possible. We cannot guarantee a correct representation of the color on your computer screen.
We reserve the right, but have no obligation, to limit the sale of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
We have an unparalleled commitment to excellence, luxury and the science of skincare. Our line of products helps prolong the youthful appearance of even the most delicate skin by preventing the problems of premature aging, environmental hazards and the stresses of modern life. For more information about our products (including their benefits, how they should be used, and perfect partner products to complement the one you have chosen), please visit the appropriate product page for each product.
All products shown on our website are subject to availability. We will inform you by email as soon as possible if the product you ordered is not available and will not process your order if it was made.
6. PLACING AN ORDER, INVOICING, ACCOUNT INFORMATION
Orders can be placed through our website, which is the official point of sale of Swiss Premium Cosmetics AG. Information about the range of products sold through our website is available, with product descriptions on our website.
When you place your order, you must fill out an order form with a minimum of required information. Your order represents an offer on your part to purchase the goods. We will confirm the receipt of your order immediately by e-mail. Please note, however, that such a confirmation e-mail does not constitute acceptance of your order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed from or under the same customer account, credit card and/or orders using the same billing and/or shipping address. In the event of a change or cancellation of an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided with the order. We reserve the right to restrict or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
We will not be liable for any damages (including, without limitation, lost profits or loss of use) arising out of your use or delay or inability to use our website, its content or any link to another website, arising in contract, tort (including negligence) or otherwise, except in the case of death or personal injury caused by our negligence. If your connection to our website fails due to prolonged inactivity, your selection of merchandise may be lost. In such a case you will have to enter your selection again.
You agree to provide current, complete and accurate purchase and account information for all purchases to be made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration date, so that we may complete your transactions and contact you as needed.
For more details, please read our return policy.
You must pay for the goods by credit card, PayPal or other payment methods before they are shipped.
You can also choose to pay via PayPal. If you select this option at checkout, you will be redirected to the Payrexx website to verify the amount displayed before clicking ”Pay Now”…. The name of the account holder must match that of the person placing the order.
Woocommerce is also responsible for establishing a control system to deter credit card fraud. Therefore, your personal information (including name, email address, shipping information, phone number, details of order placed, credit card information) is disclosed and used by Wocommerce solely for the purpose of providing fraud monitoring services to us and its own customers.
If the amount owed by you cannot be debited for any reason whatsoever (including, but not limited to, stop payment, rejection by the card issuer), the sale will be cancelled immediately and you will receive written notification.
We reserve the right to establish additional/different payment security systems from time to time.
Once the payment has been confirmed, the goods you ordered will be delivered according to the delivery method you chose to the address you specified to us when placing your order.
Delivery will be made only after receipt of payment for the goods. We will endeavor to make delivery on the agreed date or time. However, we shall not be liable for any loss or damage incurred by you as a result of any reasonable or unavoidable delay in delivery.
If the package is damaged at the time of delivery, please open the package in the presence of the carrier to check the condition of the goods. In the event of damage to the goods, you should note appropriate details on the delivery bill and contact customer service at firstname.lastname@example.org.
If we are unable to meet the estimated delivery time due to an event beyond our control, please contact us for an update on your delivery.
If you order products from our website for delivery to an international delivery location, your order may be subject to import duties and taxes that are imposed when the shipment reaches that location. Please note that we have no control over these fees and we cannot predict their amount. You are responsible for paying such import duties and taxes. Please contact your local customs office for more information before placing your order….
For delivery times, please refer to the delivery and shipping section.
9. RIGHT OF CANCELLATION – RETURNS AND REFUNDS
We want you to be satisfied with your purchase from Swiss Premium Cosmetics AG. You have the right to change your mind, terminate the contract, and receive a refund by the end of 30 days after you (or a person you designate) receive the products. However, you do not have the right to change your mind regarding products that have been sealed for health or hygiene reasons once those products have been unsealed after you receive them.
To exercise your right to cancel before the goods have been delivered to you, you must contact us with details of the goods ordered and (if applicable) their delivery. Please use our e-mail address for this: email@example.com.
You are responsible, in the event of a return, to return the goods in the original packaging with all labels, protective covers and boxes, in particular the crystal foil covering the box must still be sealed, together with the original invoice. To receive your refund, you must return the products to us as soon as possible. You will receive a full refund of the price you paid for the product. We will process the refund due to you as soon as possible and in any case within 14 days.
We may reduce the refund of the price (excluding delivery charges) to reflect a reduction in the value of the goods if this has been caused by improper handling of the goods.
10. PERSONAL INFORMATION
11. LINKS FROM THIRD PARTIES
Certain content, products and services available through our Service may contain materials from third parties.
Third-party links on this website may take you to corresponding third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy, and we do not warrant or assume any liability or responsibility for any third-party materials or websites or for any other third-party materials, products or services.
We are not liable for any damages or harm associated with the purchase or use of goods, services, resources, content, or other transactions in connection with third-party websites. Please carefully review and make sure you understand the policies and practices of third party vendors before placing a transaction. Complaints, claims, concerns or questions regarding Third Party Products should be directed to the Third Party Provider.
12. USER COMMENTS, FEEDBACK AND OTHER CONTRIBUTIONS
If you submit certain specific submissions (e.g., contest entries) in response to our request or submit creative ideas, suggestions, proposals, plans or other materials online, by email, by mail or otherwise (collectively, “Comments”) without our request, you agree that we may edit, copy, publish, distribute, translate and otherwise use the Comments sent to us in any medium at any time and without restriction. We are not and will not be obligated to (1) keep the Comments confidential, (2) pay compensation for the Comments, or (3) respond to the Comments.
We hope that you have no reason to complain. But if you’re unhappy, we’d like to hear about it so we can try to find a solution and make sure it doesn’t happen again. Please contact our customer service at firstname.lastname@example.org.
14. PROHIBITED USES
15. DISCLAIMER OF WARRANTY; LIMITATION OF LIABILITY
Swiss Premium Cosmetics AG cannot be held liable for any inconvenience or damage associated with the use of the Internet, in particular service interruption, external intrusion or the presence of computer viruses.
You agree to indemnify, defend and hold harmless Swiss Premium Cosmetics AG and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents you incorporate by reference, or your violation of any law or the rights of a third-party.
The contract is between you and us. No other third party provider has the right to enforce any of its terms.
18. APPLICABLE LAW
19. CONTACT INFORMATION